Terms of Use

Last updated: June 2026

Introduction

Welcome to the Centek website. These Terms of Use govern your access to and use of this website, including any pages, content, downloads, forms, resources, technical information, product information, Customer Portal services and other materials made available by Centek Holdings Limited, Centek Inc. and their subsidiaries, together referred to in these Terms as "Centek", "we", "us" or "our".

By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree with these Terms, you should not use this website or access any restricted areas, including the Customer Portal.

These Terms apply to all visitors, customers, distributors, partners, suppliers and other users of this website.

About Centek

Centek Holdings Limited is registered in England and Wales.

Registered Office:

Centek Holdings Limited
Station View
Forde Road
Brunel Industrial Estate
Newton Abbot
Devon
TQ12 4AE
United Kingdom

Centek Inc. is based in the United States.

Centek Inc.
2300 South Prospect Avenue
Oklahoma City
OK 73129
United States

Telephone: +44 (0)1626 337636

Website Content

The information contained on this website is provided for general information, product awareness, technical reference and business communication purposes only.

While Centek makes reasonable efforts to ensure that information published on this website is accurate and up to date, we make no guarantees, representations or warranties, whether express or implied, regarding the completeness, accuracy, reliability, suitability, availability or continued relevance of any information.

Website content may include, but is not limited to:

• Product information
• Technical specifications
• Datasheets
• Case studies
• Product testing information
• Performance data
• Installation information
• Simulation request forms
• Product recommendations
• Engineering-related content
• Distributor and customer resources
• News, articles and company updates

Technical specifications, performance information, case studies, simulations, product recommendations and engineering-related materials are provided in good faith. However, users are responsible for verifying that any information, product, specification, recommendation or resource is suitable for their specific application, well conditions, operating environment, project requirements and regulatory obligations.

Centek reserves the right to amend, update, suspend, remove or restrict access to any website content at any time without notice.

No Engineering, Operational or Safety Advice

Information provided on this website does not constitute engineering advice, operational instruction, safety advice or a substitute for professional technical assessment.

Any product selection, centralization programme, simulation output, technical recommendation or related guidance must be reviewed and validated by appropriately qualified personnel before use in any well planning, procurement, installation or operational decision.

Centek shall not be responsible for any reliance placed on website content without appropriate technical verification.

Intellectual Property

All content on this website is owned by, licensed to, or controlled by Centek unless otherwise stated.

This includes, but is not limited to:

• Text
• Images
• Graphics
• Photographs
• Videos
• Logos
• Trademarks
• Product names
• Product data
• Product specifications
• Datasheets
• Technical drawings
• CAD files
• Engineering documents
• Installation documents
• Test reports
• Simulation outputs
• Case studies
• Software tools
• Product recommendations
• Downloadable resources
• Website design, layout and structure

All such materials are protected by applicable copyright, trademark, database right, design right, trade secret, confidentiality and other intellectual property laws.

Nothing in these Terms grants you ownership of, or any unrestricted right to use, Centek’s intellectual property.

You may view, download or print website materials only for legitimate internal business, technical evaluation, procurement, customer support, distributor support or informational purposes connected with your relationship or potential relationship with Centek.

You must not, without Centek’s prior written consent:

• Copy, reproduce, republish, upload, post, transmit, distribute or modify website content
• Use Centek content for any commercial purpose unrelated to Centek products or services
• Create derivative works from Centek technical materials, drawings, specifications, CAD files, datasheets or other resources
• Remove copyright notices, trademark notices, confidentiality markings, proprietary notices or disclaimers
• Use Centek content in any way that suggests endorsement, partnership or approval where none exists
• Use Centek materials to develop, manufacture, specify, market or promote competing products
• Share restricted Customer Portal materials with unauthorised third parties
• Reverse engineer, decompile, disassemble, analyse or attempt to derive underlying methods, calculations, formulae, designs or proprietary processes from Centek materials
• Use automated tools, scraping technologies, bots, crawlers, data-mining tools or similar methods to copy, extract or harvest website content
• All Centek trademarks, product names, trade names, logos and brand assets remain the property of Centek. All third-party trademarks remain the property of their respective owners.

Confidential Information

Certain information made available through this website, the Customer Portal, direct downloads, technical requests, simulation requests, customer communications or distributor resources may be confidential or commercially sensitive.

Confidential Information may include, but is not limited to:

• Technical drawings
• CAD files
• Product specifications
• Product performance data
• Test reports
• Simulation outputs
• Well-specific recommendations
• Customer-specific information
• Pricing information
• Distributor resources
• Commercial terms
• Product development information
• Installation methods
• Engineering documents
• Internal guidance
• Restricted downloads
• Any information marked or reasonably understood to be confidential, proprietary or commercially sensitive

You agree to protect Centek’s Confidential Information and to use it only for the purpose for which it was provided.

You must not disclose, distribute, copy, publish, upload, transmit, share or otherwise make available any Confidential Information to any third party without Centek’s prior written consent.

You must ensure that any employees, contractors, consultants or advisers who are permitted to access Confidential Information are bound by appropriate confidentiality obligations and only access the information where necessary for legitimate business purposes connected with Centek products or services.

You must take reasonable steps to prevent unauthorised access, disclosure, copying or misuse of Confidential Information.

If you become aware of any unauthorised access to, or disclosure of, Confidential Information, you must notify Centek promptly.

The obligations in this section continue after your use of the website ends, after termination of Customer Portal access, and after the end of any commercial relationship with Centek.

Customer Portal

Certain areas of this website may be restricted to approved users through the Centek Customer Portal.

The Customer Portal may provide access to technical, commercial, product, distributor or customer resources, including but not limited to:

• Datasheets
• Product specifications
• Technical resources
• Installation information
• Drawings
• CAD files
• Test reports
• Simulation outputs
• Pricing information
• Distributor documents
• Customer-specific resources
• Other restricted materials

Access to the Customer Portal is granted at Centek’s discretion. Centek may approve, refuse, suspend, restrict or terminate access at any time.

Where access is granted:

• You are responsible for maintaining the confidentiality of your login credentials
• Access credentials are personal to the approved user and must not be shared with any other person
• You must not allow unauthorised users to access the Customer Portal through your account
• You must ensure that all account information is accurate and kept up to date
• You must promptly notify Centek if you believe your account has been compromised or accessed without authorisation
• You must only access and use Customer Portal content for legitimate business purposes connected with Centek products or services
• You must not download, copy, store, distribute or share Customer Portal content except as reasonably necessary for approved business use
• You must not use Customer Portal content to develop, support, market, benchmark or improve competing products or services
• You must not attempt to bypass access controls, security measures or download restrictions

Centek may monitor and maintain records relating to Customer Portal access and usage for security, administrative, operational, compliance and audit purposes.

Centek reserves the right to suspend, restrict or terminate access to the Customer Portal where misuse, unauthorised access, security concerns, breach of these Terms, suspected breach of confidentiality or any other inappropriate use is identified or suspected.

Simulation Requests and Technical Submissions

The website may allow users to submit well details, technical data, operating conditions or project information to request a Centek simulation, product recommendation or technical response.

By submitting information through a website form or related communication channel, you confirm that:

• You are authorised to provide the information
• The information is accurate to the best of your knowledge
• The information does not infringe any third-party rights or confidentiality obligations
• Centek may use the information to assess your request and provide a response

Any simulation output, recommendation or technical response provided by Centek is based on the information supplied and the assumptions applicable at the time. It must be reviewed and validated by appropriately qualified personnel before being used for operational, procurement, well planning or engineering decisions.

Centek shall not be responsible for errors, omissions, incomplete inputs, inaccurate assumptions or changes in well conditions, project requirements or operating parameters.

Acceptable Use

You agree to use this website only for lawful and appropriate purposes.

You must not:

• Attempt to gain unauthorised access to any part of the website, Customer Portal, servers, databases, systems or networks
• Attempt to interfere with the security, performance, availability or operation of the website
• Introduce viruses, malware, trojans, worms, logic bombs, spyware or other harmful material
• Use the website in any way that could damage, disable, overburden or impair Centek systems
• Use automated tools, bots, crawlers, scraping tools or data-mining techniques without written permission
• Attempt to probe, scan or test the vulnerability of the website or associated systems
• Circumvent authentication, access controls or security measures
• Misrepresent your identity, company, authority or affiliation
• Upload or submit false, misleading, unlawful, defamatory, offensive or harmful material
• Use the website in any way that may damage Centek’s reputation, business interests, customers, partners or systems
• Use Centek content for competitor analysis, benchmarking, reverse engineering or product development without written permission

Centek may take any action it considers appropriate in response to misuse of the website, including restricting access, suspending accounts, removing content, notifying relevant authorities, or pursuing legal remedies.

Downloads and Technical Resources

Downloads and technical resources made available through this website are provided for approved business, informational, technical evaluation or customer support purposes only.

Unless expressly agreed in writing, downloading or accessing any resource does not grant you any licence to reproduce, adapt, commercialise, distribute or incorporate Centek materials into your own products, documentation, systems, training materials or commercial offering.

You are responsible for ensuring that any downloaded material is current, complete and suitable for your intended purpose. Centek may update, replace or withdraw downloadable materials at any time.

Third-Party Websites and Services

This website may contain links to third-party websites, platforms or services. These links are provided for convenience only.

Centek has no control over and accepts no responsibility for the content, availability, security, privacy practices, terms, policies or operation of third-party websites or services.

Access to any third-party website or service is entirely at your own risk.

Privacy and Cookies

Centek’s collection and use of personal information is governed by our Privacy Policy.

Information about website analytics and our approach to cookies is provided in our Cookie Policy.

By using this website, submitting information through forms, requesting access to the Customer Portal or otherwise interacting with us online, you acknowledge that personal information may be processed in accordance with those policies.

Availability and Security

Centek aims to keep this website available and secure, but we do not guarantee uninterrupted, error-free or secure access.

We may suspend, withdraw, restrict or change all or any part of the website without notice for maintenance, security, operational, legal or business reasons.

Centek shall not be liable if the website, Customer Portal or any content is unavailable at any time or for any period.

Limitation of Liability

To the fullest extent permitted by law, Centek shall not be liable for any direct, indirect, incidental, consequential, special, punitive or economic loss arising from or in connection with:

• Use of, or inability to use, this website
• Use of, or inability to access, the Customer Portal
• Reliance on any website content, technical information, product information, simulation output or recommendation
• Errors, omissions, inaccuracies or outdated information
• Unauthorised access to, or misuse of, user accounts
• Loss of data, profit, revenue, business opportunity, contracts, anticipated savings or goodwill
• Website interruption, delay, defect, malware, cyber incident or system failure
• Third-party websites, platforms or services linked from this website

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Indemnity

You agree to indemnify and hold harmless Centek, its officers, employees, directors, affiliates and representatives from and against any claims, losses, liabilities, damages, costs or expenses arising from:

• Your breach of these Terms
• Your misuse of the website or Customer Portal
• Your unauthorised use or disclosure of Confidential Information
• Your infringement of Centek’s intellectual property rights
• Your submission of inaccurate, unlawful or unauthorised information
• Any unauthorised use of your Customer Portal account caused by your failure to protect login credentials

Breach of These Terms

If Centek determines, or reasonably suspects, that you have breached these Terms, we may take action including:

• Issuing a warning
• Suspending or terminating website or Customer Portal access
• Removing or restricting access to content
• Blocking IP addresses or user accounts
• Requiring return or deletion of confidential materials
• Notifying your employer, customer, distributor or partner organisation
• Taking legal action
• Disclosing information to law enforcement or regulatory authorities where appropriate
• Centek’s rights and remedies under these Terms are in addition to any other rights or remedies available under law.

Changes to These Terms

Centek may revise these Terms of Use at any time.

Updated versions will be published on this website and will take effect from the date of publication, unless otherwise stated.

Continued use of the website or Customer Portal following publication of updated Terms constitutes acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms of Use shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms, the website, the Customer Portal or any website content shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms of Use, please contact:

Centek Holdings Limited
Station View
Forde Road
Brunel Industrial Estate
Newton Abbot
Devon
TQ12 4AE
United Kingdom

Telephone: +44 (0)1626 337636
Email: sales@centekgroup.com