Privacy Policy
Last updated: June 2026
Introduction
Centek is committed to protecting and respecting your privacy.
This Privacy Policy explains how Centek collects, uses, stores, shares and protects personal information when you visit our website, contact us, submit an enquiry, register for the Customer Portal, download resources, request technical support, request a simulation, subscribe to communications, or otherwise interact with us.
This Privacy Policy should be read alongside our Terms of Use and Cookie Policy.
Who We Are
In this Privacy Policy, "Centek", "we", "us" and "our" refers to Centek Holdings Limited, Centek Inc. and their associated group companies.
Centek Holdings Limited is registered in England and Wales.
Registered Office:
Centek Holdings Limited
Station View
Forde Road
Brunel Industrial Estate
Newton Abbot
Devon
TQ12 4AE
United Kingdom
Centek Inc. is based in the United States.
Centek Inc.
2300 South Prospect Avenue
Oklahoma City
OK 73129
United States
Telephone: +44 (0)1626 337636
Email: sales@centekgroup.com
For the purposes of applicable data protection laws, Centek will normally be the data controller for personal information collected through this website and related business communications.
Information We Collect
We may collect and process different types of personal information depending on how you interact with us.
Information You Provide Directly
When you complete a form, contact us, request information, register for an account, request a callback, subscribe to updates or otherwise communicate with us, we may collect:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Country or region
- Business address
- Details of your enquiry
- Product, project or technical information you choose to provide
- Communication preferences
- Any other information you include in messages, forms or correspondence
Customer Portal Information
If you request access to, register for or use the Centek Customer Portal, we may collect and process:
- Name
- Company name
- Job title
- Business email address
- Telephone number
- Country or region
- Username and account details
- Login credentials
- Account permissions and access level
- Portal registration information
- Download history
- Pages or resources accessed
- Support requests
- Account activity and usage records
- Security and audit logs
- Communications relating to your account
We use this information to create, administer and maintain access to the Customer Portal, verify user identity and eligibility, manage account permissions, provide access to relevant resources, monitor usage, maintain security and protect Centek’s confidential and proprietary information.
Technical Requests and Simulation Information
Where you submit technical information, well details, project information or operating conditions to request a simulation, product recommendation, technical response or support from Centek, we may process:
- Your business contact details
- Company and project information
- Well or application details
- Product requirements
- Operating conditions
- Technical inputs provided by you
- Communications relating to the request
- Simulation outputs or recommendations generated in response
Technical and project information may not always be personal data. However, where it is linked to an identifiable person, business contact or user account, we will handle it in accordance with this Privacy Policy.
Marketing and Communications Information
If you subscribe to communications, request updates, attend events, engage with Centek content, or otherwise consent to receiving marketing communications, we may process:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Country or region
- Communication preferences
- Areas of product or technical interest
- Records of consent, opt-in or unsubscribe requests
You can unsubscribe from marketing communications at any time.
Website Usage Information
When you visit our website, we may collect limited, aggregated website usage information to understand how the website is used and to improve performance and usability.
This may include:
- Pages viewed
- Referral sources
- Device type
- Browser type
- Country-level location information
- General website performance information
Centek uses Plausible Analytics for website analytics. Plausible does not use cookies and does not collect personal data. Website analytics data is aggregated and anonymised and is not used to identify individual visitors.
More information is available in our Cookie Policy.
How We Use Personal Information
We may use personal information for the following purposes:
- To respond to enquiries and requests
- To provide product, technical or commercial information
- To process Customer Portal registration requests
- To create and administer Customer Portal accounts
- To verify user identity and eligibility for restricted resources
- To manage account access, permissions and security
- To provide access to datasheets, specifications, technical resources and other restricted materials
- To respond to technical support requests
- To assess simulation requests and provide technical responses
- To manage customer, distributor, supplier and partner relationships
- To send marketing communications where permitted
- To manage event, webinar or meeting enquiries
- To improve our website, products, services and communications
- To monitor website and Customer Portal security
- To prevent unauthorised access, misuse, fraud or unlawful activity
- To protect Centek’s confidential information and intellectual property
- To comply with legal, regulatory and contractual obligations
- To establish, exercise or defend legal rights
Lawful Basis for Processing
We will only process personal information where we have a lawful basis to do so.
Depending on the circumstances, we may rely on one or more of the following lawful bases.
Legitimate Interests
We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
This may include:
- Responding to business enquiries
- Managing customer, distributor, supplier and partner relationships
- Operating and improving the website
- Administering the Customer Portal
- Monitoring portal use and maintaining security
- Protecting confidential information and intellectual property
- Providing technical support
- Understanding interest in Centek products and services
- Preventing misuse, unauthorised access or security incidents
Contractual Necessity
We may process personal information where it is necessary to perform a contract with you or your organisation, or to take steps before entering into a contract.
This may include:
- Supplying requested products, services or support
- Managing customer or distributor relationships
- Providing access to restricted resources
- Responding to technical or commercial requests
- Administering agreed services or support arrangements
Consent
We may rely on consent where you have actively agreed to specific processing, such as receiving certain marketing communications.
Where we rely on consent, you may withdraw it at any time.
Legal Obligation
We may process personal information where required to comply with applicable laws, regulations, tax obligations, accounting requirements, sanctions checks, court orders or other legal obligations.
Legal Claims
We may process personal information where necessary to establish, exercise or defend legal rights.
Customer Portal
The Centek Customer Portal provides approved users with access to restricted materials and resources, which may include datasheets, product specifications, technical resources, installation information, drawings, CAD files, test reports, simulation outputs, pricing information, distributor documents and customer-specific materials.
When you request or use Customer Portal access, we process personal information to:
- Assess and approve registration requests
- Confirm your identity and business affiliation
- Create and manage user accounts
- Control access to restricted content
- Provide relevant resources and services
- Maintain account security
- Monitor portal usage
- Record download activity
- Identify misuse or unauthorised access
- Protect Centek’s confidential information, intellectual property and commercial interests
- Support audit, compliance and business administration
Customer Portal activity may be monitored and logged for security, operational, compliance and audit purposes.
Access to the Customer Portal is subject to Centek’s Terms of Use. Users are responsible for maintaining the confidentiality of their login credentials and must not share account access with unauthorised individuals.
Confidential and Proprietary Information
Some information made available through the website, Customer Portal, technical requests, simulation requests or direct communications may be confidential, commercially sensitive or proprietary to Centek, its customers, partners or distributors.
This may include technical drawings, CAD files, product specifications, test reports, product performance data, pricing information, distributor resources, customer-specific materials, simulation outputs and technical recommendations.
Where personal information is processed in connection with access to confidential or proprietary materials, Centek may use that information to protect the security, integrity and authorised use of those materials.
Use of confidential and proprietary materials is governed by our Terms of Use and any applicable contract, confidentiality agreement or commercial arrangement.
Marketing Communications
We may send marketing communications where you have requested them, consented to receive them, or where otherwise permitted by applicable law.
Marketing communications may include product information, technical updates, company news, event information, case studies or other information relevant to Centek products and services.
You can opt out of marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.
We do not sell personal information to third parties for marketing purposes.
Website Analytics and Cookies
Centek does not use cookies for analytics, advertising, marketing tracking or visitor profiling.
We use Plausible Analytics to understand website traffic and improve the user experience. Plausible Analytics does not use cookies, does not collect personal data and does not track individual visitors across websites or sessions.
Website analytics information is aggregated and anonymised.
More information is available in our Cookie Policy.
Sharing Personal Information
We do not sell personal information.
We may share personal information with trusted third parties where necessary for legitimate business, technical, operational, legal or administrative purposes.
These may include:
- Website hosting providers
- Customer Portal and account management service providers
- IT and security providers
- Email and communication platforms
- Customer relationship management systems
- Technical support providers
- Analytics providers
- Professional advisers
- Payment, accounting or business administration providers
- Group companies and authorised Centek personnel
- Regulators, courts, law enforcement or public authorities where legally required
Where we use third-party service providers, they are only permitted to process personal information for authorised purposes and must protect it appropriately.
International Transfers
Centek operates internationally and may transfer personal information to group companies, service providers, customers, distributors or partners located outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, we will take appropriate steps to ensure it is protected in accordance with applicable data protection laws. This may include using approved contractual safeguards or ensuring that another lawful transfer mechanism applies.
Data Retention
We retain personal information only for as long as necessary for the purpose for which it was collected, or for as long as required to meet legal, regulatory, contractual, accounting, tax, security or legitimate business requirements.
Retention periods may vary depending on the type of information and the context in which it was collected.
For example:
- Enquiry information may be retained for as long as needed to respond and manage the business relationship.
- Customer Portal account information may be retained while the account remains active and for a reasonable period afterwards for security, audit and administration purposes.
- Technical request and simulation information may be retained to support customer service, project continuity, technical reference, audit and legal purposes.
- Marketing consent records may be retained to evidence subscription preferences and unsubscribe requests.
- Business records may be retained where required for contractual, legal, accounting or compliance purposes.
When personal information is no longer required, we will securely delete, anonymise or restrict access to it.
Security
Centek takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
These measures may include access controls, account authentication, security monitoring, restricted permissions, secure hosting, internal policies and staff awareness.
However, no website, portal, email system or online service can be guaranteed to be completely secure. Users of the Customer Portal are responsible for protecting their login credentials and notifying Centek promptly if they suspect unauthorised access or misuse of their account.
Your Rights
Depending on your location and applicable data protection laws, you may have rights in relation to your personal information.
These may include the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we process your information
- Object to certain types of processing
- Request transfer of your personal information where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us using the details in this Privacy Policy.
We may need to verify your identity before responding to a request.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You may also have the right to complain to the Information Commissioner’s Office in the United Kingdom or another relevant data protection authority.
Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services.
Centek is not responsible for the privacy practices, security, content, availability or terms of third-party websites or services. We recommend reviewing the privacy policies of any external websites you visit.
Where third-party content is embedded on our website, such as video, social media or mapping content, those third parties may collect information or use cookies in accordance with their own policies. More information is available in our Cookie Policy.
Children
This website is intended for business users and is not directed at children.
We do not knowingly collect personal information from children through this website.
Automated Decision-Making
Centek does not use personal information collected through this website or the Customer Portal to make solely automated decisions that have legal or similarly significant effects on individuals.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, Customer Portal, business operations, technology, legal requirements or data handling practices.
Any updates will be published on this page and will take effect from the date shown at the top of the policy.
Related Documents
This Privacy Policy should be read alongside:
The Terms of Use explain the rules governing use of the website, Customer Portal, downloads, technical resources, confidential information and intellectual property.
The Cookie Policy explains Centek’s approach to cookies, website analytics and third-party content.
Contact Us
If you have any questions about this Privacy Policy or how Centek handles personal information, please contact:
Centek Holdings Limited
Station View
Forde Road
Brunel Industrial Estate
Newton Abbot
Devon
TQ12 4AE
United Kingdom
Telephone: +44 (0)1626 337636
Email: sales@centekgroup.com
