Maintenance Engineer (Electrical Bias)

TEAM WORKING

WORKS CO-OPERATIVELY

• Participates willingly, is a good team player does his/her share of the work.
• Shares information, ideas and feelings, with team colleagues.
• Builds an open and co-operative relationship with colleagues.
• Shows sensitivity to others needs.
• Willingly helps out others in times of work overload or in a crisis.

CONCERN FOR ORDER AND QUALITY

CONFORMS TO STANDARDS

• Understands and conforms to standards and specifications to maintain consistency and quality.
• Checks own and others’ work to ensure it is delivered to specification.
• Refers clearly to standards to which his/her own area must perform.
• Takes immediate action to rectify work being completed below standard.
• Ensure working practice is to industry standards such as ISO and API.

SETS STANDARDS

• Sets clear quality and performance standards for self and others and systematises work to maintain quality.
• Specifies higher level of work he/she wishes to achieve.
• Agrees with internal customers what quality service standards will be delivered.
• Checks what is being delivered and continuously adjusts work load to meet standards as necessary. Works with other departments.
  

INCORPORATES BEST PRACTICE

• Incorporates best practice from areas outside own group in revisions to procedures, changing the way things are done. Benchmarks against recognised standards.
• Takes good ideas from other departments or areas and includes them in own area.
• Changes previously ‘acceptable’ arrangements for the better.
• Seeks to improve existing ways of doing things.
• Measures performance against benchmark standards.
  

ANALYTICAL THINKING/ PLANNING

SEES BASIC RELATIONSHIP

• Breaks down problems into lists of tasks or activities or smaller chunks to handle more easily and shares the priority list
• Manages the day by using a personalised ‘to do’ list or schedule
• Describes a problem by listing component parts, interested parties, cause and effect statements.
• Resolves problems through a ‘step-by-step’ process.
  

SEES MULTIPLE RELATIONSHIPS

• Describes problems in terms of links and sequences, and can see solutions and anticipate consequences.
• Breaks problems down into linked parts and uses them to propose a solution.
• Sequences events and demonstrates their linkages, when solving problems.  Plan, do, check and act.
• Makes a work plan which includes contingency steps at key points from possible obstacles.
• Thinks ahead and anticipates problems.
• Balances short-term requests with long-term priorities.
• Plans ahead for predictable peak times.

CUSTOMER FOCUS & CUSTOMER SERVICE

MEETS CUSTOMER NEEDS.

• Ensures requested services information is provided for internal and external customers.
• Maintains requested levels of output to customers.
• Refers to work as providing something (specific) to customers.
• Provides accurate information on request and manages expectation of time to be achieved.
• Expresses positive desire to respond effectively to customer requests.
• Delivers what has been agreed to customers.

CONFORMS TO STANDARDS

• Work in a way that minimizes negative environmental impacts, conserves energy and complies with environmental procedures and laws.
• Understand and comply with any environmental signs, posters, warnings signals, and written directions.
• Understand and follow all safe standard operating procedures and specific guidelines on usage of chemicals and hazardous materials.
• Ensure all environmental waste is streamed through the correct waste processes and disposed of in the designated area
• Inform and report all environmental incidents and potential hazards e.g. spills immediately.

CONFORMS TO STANDARDS

• Use equipment, practices and procedures which promote a healthy, safe and secure work environment for you and your colleagues.
• Understand and follow established personal health & safety and security practices.
• Ensure that all equipment is being used safely and follow all safe systems of work practices.
• Comply with local, government, and company health, safety, security, and environmental regulations.
• Identify unsafe or unsecure conditions and take corrective action by immediately reporting any incident or near miss.
• Understand use of Personal Protective Equipment and Clothing and utilize in designated