Customer Services and Sales Order Coordinator

A rewarding opportunity has arisen for a motivated and talented person to join the Centek Team. 

Position Summary:

The successful candidate will have strong customer service and administrative background and be experienced in sales order processing.  They should be able to liaise with all necessary parties to ensure that each order arrives to the customer on time. Excellent customer service and communication skills plusthe ability to perform well as a team member are all essential.

Duties and responsibilities

• Manage orders from start through to completion, including verifying order details, inputting data for commercial documents, liaising with sales, production and warehousing to confirm dates for deliveries
• Communicate with existing customers via telephone and email, demonstrating a high level of customer service awareness to establish and meet customer needs and expectations..
• Negotiate delivery dates with customers
• Prepare and provide documentation to customers in accordance with the terms of shipment.
• Use IT systems such as Winman and Customer Ordering Portals
• Liaise with customer appointed freight forwarders to enable them to arrange bookings
• Obtain proof of export when necessary
• Ensure timely communication to colleagues regarding invoicing of orders once they aredespatched
• Raise proformas and packing specifications as required for customer to arrange freight

Technical/Work Based Competencies:

• Computer literate – able to work with Winman, MS Office, Sharepoint and Customer portals (training will be provided as necessary)
• Good attention to detail; delivering efficient and accurate work
• Ability to learn quickly and absorb information about products and business processes
• Must be able to manage priorities; dealing with many orders at any one time at various stages of the process
• Numerate – ability to interpret price lists, discounts, currency and exchange rates
• Experience with international trade desirable but not essential

Key Personal Competencies:

Integrity:  Show positive, ethical behaviours and demonstrate the ability to communicate and work effectively with colleagues and customers

Dedication:  Maintain a professional approach and a willingness to focus on excellence and commitment to the job at hand.

Intelligence: have an open mind and develop outstanding skills  

Imagination: take a proactive approach to work and develop imaginative solutions to problem solving

Quality Competencies:

• Ensure work processes and products meet quality specification set out by the Company, with reference to the Quality Policy, Audit standards and Standard Operating Procedures etc.
• Adhere to internal Quality systems and audits.
• Ensure working practice is to industry standards such as ISO and API

Environmental Competencies:

• Work in a manner that minimizes negative environmental impacts and conserves energy and that is compliant with environmental procedures and laws.
• Understand and comply with any environmental signs, posters, warnings signals, and written directions.
• Understand and follow all safe standard operating procedures and specific guidelines on usage of chemicals and hazardous materials.
• Ensure all environmental waste is streamed through the correct waste processes and disposed of in the designated area
• Inform and report all environmental incidents and potential hazards e.g. spills immediately.

Health, Safety and Security Competencies:

• Use equipment, practices and procedures which promote a healthy, safe and secure work environment for you and your colleagues.
• Understand and follow established personal health & safety and security practices.
• Ensure that any equipment is being used safely and follow all safe systems of work practices.
• Comply with local, government, and company health, safety, security, and environmental regulations.
• Identify unsafe or unsecure conditions and take corrective action by immediately reporting any incident or near miss.
• Understand use of Personal Protective Equipment and Clothing and utilize in designated areas.

Location: Based in Newton Abbot, Devon.

Reporting to:  Financial Controller  

Hours of work: 8.30am – 4.30pm (Monday to Friday)

Applying for the role:

In the first instance, please apply via careers@centekgroup.com with your CV/Covering letter or for an informal conversation, please contact Vicki at vicki.cousins@centekgroup.com

All applications will be held in the strictest confidence.

Interviews: TBC